I don't want my post to sound off as an attack to some players, but it is true that a large group of players prefer rolling up to players and just "/me pat man down" "/me takes all item" rather than actually making an attempt to go more in-depth with the roleplay and making it enjoyable for both parties.
Now, I agree that this wouldn't be that big of an issue if there were more activities to do as just a simple civilian. There are dozens of ways to improve civilian jobs - there are possibilities of adding new jobs, adding more content to current civilian jobs and more.
What I also read in the replies is that administration does not teach roleplay. This point is true in its way, and false as well. There are staff members who first attempt to explain how roleplay works, and if they then don't really understand either, they're kicked back to the quiz. The roleplay quiz is there to prevent having players who are completely unaware of what a /do is and what it is about, but these players get in either way because they have cheated the quiz, which is why some staff members avoid this. Of course, those staff members could still try to teach the players, but that is their own call. Our punishment guidelines read "your role is not to punish, but to guide our players into the right direction." This is something we must follow.
I've swerved off-topic with the last paragraph, but this is my two cents.