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Staff Team Points of Contact

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STAFF POINT OF CONTACT

The following thread is to provide a clear chain of command for members to follow when they need to contact staff members for assistance or have questions/inquiries. Members of the community should first contact the assistant head of the appropriate section. The head should be contacted in the event of no response or mishandling by the assistant.

Every staff member should be contacted through forum private messages as this allows for documentation of the conversation and helps to ensure that the issue is properly tracked and addressed. 

Founders

The founders are responsible for the vision and direction of the community as well as development progression. Concerns that require assistance from Founders are forwarded from the Staff Team through the appropriate forum sections. 

@ECLIPSE Developer
@Osvaldon

Director of Staff

The Director of Staff is the highest level of authority, barring the Founders, within the Eclipse Staff Team. They oversee the entirety of the staff team and should only be reached out to in events of misconduct stemming from the Head Administration team. 

@Osborn

Inquiries about Administration Staff Members

The Head and Assistant Head of Administration Staff are responsible for the conduct demonstrated by all Moderators through Administrators. They should be contacted for any issues questions or concerns pertaining to the administration team. For concerns related to a Senior Administrator, the Head of Administration staff should be contacted directly. 

@RedHot - Head of Administration Staff
@MrSilky - Assistant Head of Administration Staff

Inquiries about Support Staff Members

The Head and Assistant Head of Support Staff are responsible for the conduct demonstrated by all Support through Senior Support staff. They should be contacted for any issues, questions or concerns pertaining to the Support Staff Team. 

@MarcoD - Head of Support Staff
@Kazjii - Assistant Head of Support Staff

Head of Player Inquiries 

The Head of Player Inquiries oversees the Player Reports team, Decision Appeals team and Refunds and Transfers team. They should only be reached out to in events of misconduct stemming from any head in each respective team listed above. 

@Dqniel - Head of Player Inquiries

Player Reports Team 

The Head and Assistant Head of player reports is responsible for overseeing how each player report is handled by members of the Administrator Team. They should be contacted for any concerns relating to a player report. 

@Aldarine - Head of Player Reports
Unassigned - Assistant Head of Player Reports 

Decision Appeals Team 

The Head and Assistant Head of Decision Appeals should be contacted for any issues or questions about Decision Appeals. 

@MrWonanother - Head of Decision Appeals
@Philoop Assistant Head of Decision Appeals

Refund Requests & Transfer Requests 

The Head and Assistant Head should be contacted for any issues, questions or concerns about Refund and Transfer requests. For any questions or concerns relating to Staff Auctions, contact the Head of Refund & Transfer Requests. For any issues with credits or donations, create a refund request. 

@Kris Head of Refund, Transfers & Staff Auctions
@jason - Assistant Head of Refund and Transfers. 

Legal Faction Management 

Contact Legal Faction Management for any inquires or concerns regarding government factions. Government factions include LSPD, LSSD, LSEMS, SAGOV, SAJB, DCC, Weazel News, Bayview and LSC.

@Lewis - Head of Legal Faction Management
@A N G E L - Assistant Head of Legal Faction Management

Faction Management

Contact Faction Management for any inquires or concerns regarding player created factions. Faction leaders should go to their faction handler before going to the (Assistant) Head of Faction Management. 

@Bakmeel - Head of Faction Management
@Aldarine -  Assistant Head of Faction Management

Events Team

The Event Team is responsible for the planning and execution of server events. In addition, they are responsible for mapping requests. They should be contacted for any inquiries or concerns relating to server events or mapping requests. 

@Timmaayy - Head of Event Team
@Ranger - Assistant Head of Event Team

 

Click here for the full staff roster

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