STAFF POINT OF CONTACT
The following thread is to provide a clear chain of command for members to follow when they need to contact staff members for assistance or have questions/inquiries. Members of the community should first contact the assistant head of the appropriate section. The head should be contacted in the event of no response or mishandling by the assistant.
Every staff member should be contacted through forum private messages as this allows for documentation of the conversation and helps to ensure that the issue is properly tracked and addressed.
Founders
The founders are responsible for the vision and direction of the community as well as development progression. Concerns that require assistance from Founders are forwarded from the Staff Team through the appropriate forum sections.
@Paulius - Founder
@Osvaldon - Founder
Director of Staff
The Director of Staff is the highest level of authority within the staff team-, barring the Founders, within the Eclipse Staff Team. They oversee the entirety of the staff team and day to day operations of the staff team. They should only be contacted in events of misconduct stemming from the Head Administration team.
@Osborn - Director of Staff
Director of Game Affairs
The Director of Game Affairs oversees the Events and Legal/Illegal Faction Management teams. The Director of this division should only be contacted in events of misconduct stemming from any head in each respective team.
@Lewis - Director of Game Affairs
Director of Player Inquiries
The Director of Player Inquiries oversees the Player Reports, Decision Appeals, and Refunds and Transfers teams. They should only be contacted in events of misconduct stemming from any head in each respective team listed below.
@Dqniel - Director of Player Inquiries
Inquiries about Administration Staff Members
The Head and Assistant Head of Administration Staff are responsible for the conduct demonstrated by all Moderators through Administrators. They should be contacted for any issues questions or concerns pertaining to the administration team. For concerns related to a Senior Administrator, the Head of Administration staff should be contacted directly.
@RedHot - Head of Administration Staff
@MrSilky - Assistant Head of Administration Staff
@SirQubed - Member of Admin Management
Inquiries about Support Staff Members
The Head and Assistant Head of Support Staff are responsible for the conduct demonstrated by all Support through Senior Support staff. They should be contacted for any issues, questions or concerns pertaining to the Support Staff Team.
@MarcoD - Head of Support Staff
@Ranger - Assistant Head of Support Staff
@risk, @GodDammitKopi, @SquirtleSquad - Members of Support Staff Management
Player Reports Team
The Head and Assistant Head of player reports is responsible for overseeing how each player report is handled by members of the Administrator Team. They should be contacted for any concerns relating to a player report.
@Aldarine - Head of Player Reports
VACANT - Assistant Head of Player Reports
Decision Appeals Team
The Head and Assistant Head of Decision Appeals should be contacted for any issues or questions about Decision Appeals.
@Chrisy - Head of Decision Appeals
VACANT - Assistant Head of Decision Appeals
Refund Requests & Transfer Requests
The Head and Assistant Head should be contacted for any issues, questions or concerns about Refund and Transfer requests. For any questions or concerns relating to Staff Auctions, contact the Head of Refund & Transfer Requests. For any issues with credits or donations, create a refund request.
@jason - Head of Refund and Transfers
@SquirtleSquad - Assistant Head of Refund and Transfers
Legal Faction Management (LFM)
Contact Legal Faction Management for any inquiries or concerns regarding government factions, or legal player factions.
Players should be utilizing the relevant factions' Internal Affairs / Point of Contact for In-Character or Out-of-Character queries/situations before contacting Legal Faction Management.
Government factions include the following:
LS Police Department (LSPD), LS County Sheriffs Department (LSCSD), LS Emergency Medical Services (LSEMS),
SA Department of Corrections (SADOC), SA Government (SASG), SA Judicial Branch (SAJB), Downtown Cab Co. (DCC), Weazel Entertainment News Network (WENN), and Bayview Auto Centre (BAC).
@aleks - Head of Legal Faction Management
@A N G E L - Assistant Head of Legal Faction Management (Government Factions)
@kat - Assistant Head of Legal Faction Management (Legal Player Factions)
@EnkoY, @HotPipinLeo, @Awazki, @Chubbyy, @JWIT1, @Chilo, @CutieAddy, @Joe - Members of Legal Faction Management
Faction Management (FM)
Contact Faction Management for any inquiries or concerns regarding player-created factions. Faction leaders should go to their faction handler before going to the (Assistant) Head of Faction Management.
@risk - Head of Faction Management
@Lightninbolt9- Assistant Head of Faction Management
Events Team
The Event Team is responsible for the planning and execution of server events. In addition, they are responsible for mapping requests. They should be contacted for any inquiries or concerns relating to server events or mapping requests.
@Timmaayy - Head of Event Team
@ArcAngel - Assistant Head of Event Team
Click here for the full staff roster
Jason Castillo - 2 Entries.
