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LancelotTheKing

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Use /report in game, currently support members are answering them as quickly as they are being asked. Admins don't usually answer these questions as that is what the support role is for, but if they have time to spare they may be able to help. This also prevents wrong information be given, even with good intentions. 

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We are working to improve the support staff team daily, increasing our numbers so we can handle the amount of /report's that come in, in previous, we had VIP Chat, which was an OOC global chat for all VIP members, but it was removed due to complications with metagaming and needless spam, I do not support a newbie chat, -1.

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13 hours ago, Randyrandul said:

Use /report in game, currently support members are answering them as quickly as they are being asked. Admins don't usually answer these questions as that is what the support role is for, but if they have time to spare they may be able to help. This also prevents wrong information be given, even with good intentions. 

That ^

I honestly can't say it any better than randy here.

As much as this chat might be attempted to

be used for good intentions, people might be able to accidentally spread incorrect information. - 1

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You say use /report when there is like 5 support IG and it takes 5 minutes for someone to answer, and when they answer they say they weren't daring to answer as their rank was not high enough, but being support they should have easier access to talk to high command and then report back down to the player.

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1 hour ago, OsamaBigLag said:

You say use /report when there is like 5 support IG and it takes 5 minutes for someone to answer, and when they answer they say they weren't daring to answer as their rank was not high enough, but being support they should have easier access to talk to high command and then report back down to the player.

All support staff do have easy access to communicate with higher ups.

Support members should also not be responding to reports in which they cannot deal with... Unless there is no one else online who has the power to respond to that report.

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