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I don't think there is any intention for players to be treated like dirt. If that's how it comes across, it is purely unintentional.
There is perhaps some improvements that could be made on the staff side of things, when it comes to handling the sort of reports where it is time sensitive for example but then at the same time, we have to make sure we have the right sort of individuals for the staff team and remember they are also role-players themselves who are often engaged in RP they canno
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Paulius
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