I agree that the position is volunteer, but youre killing the server when you have staff who are engaged in RP and ignoring game breaking issues.
There should be a strict line drawn, right now, there is nothing.
It may be unintentional disrespect, but its disrespect nonetheless. Players need to be able to rely on a staff team, not fear that when they report, nothing will get done and only blatant ignorance. Improvement to the servers staff team would come from multiple staff being available to help, not stuck rping. If there were an abundance of staff, i would completely understand allowing them to play, but there isnt. Atleast, waiting an hour for a gamebreaking bug and then getting pushed along like nothing makes me believe there arent enough.