Rafi

Good stuff @Kurdo251. Looking forward to read more from you guys!

Keep it up boys.

Interactions with you guys have been great. Thread looking very nice as well, keep it up!

Thread looking good guys, keep it up.

Best of luck guys!

How could you become the very thing that you swore to destroy? Would you stretch your arm out for a brother you once fought alongside? Those who were left scarred seek blood, and More Blood is what they found. Created first amongst equals, eight close friends decided to take matters into their own hands to diminish the monopolisation of the criminal world. More Blood was formed, with the first members who were friends turning into a close family tied by the only thing that mattered, blood. Originating from London, the members hustled and worked their ways up through the streets of the capital city. Leading to them being some of the most notorious criminals the city had ever seen. The mannerisms and morals derived from the gruesome nature conducted by London street gangs taught the members many valuable lessons which will be carried with them throughout their lives. To the norm More Blood is a professional and well conducted gang making appropriate means of money to establish their foundations, however to the people on the inside the gang have a ruthless demeanor and give respect to those who have shown respect. TBC The Bloods are the leaders of the gang and the ones who make the weighted decisions, with the aid of their second in command, the OG's. Right hand of The Blood. A highly respected member of the family. Are capable of showing great leadership skills when The Bloods are not around. They are the second in command and are responsible for maintaining external relationships. The higher-up position. The G's are responsible for the internal working of the organization and recruitment. The Drilla is a well-trained soldier that knows how to lead. They have proven to be an elite example for the other members within the family by making sure the Runners are in check. The Clappa has proven to be able to exhibit great versatility of combat skills and signs of great initiative. They will put lives of other family members first and are not hesitant at any moment. Their own experience has helped them succeed in the criminal environment. The Thug is a foot soldier that has proven his loyalty and shown admiration to the organization. Youngins have proven themselves to be trustworthy and respectful. The Youngin is an official member of the organization. Trial rank within the organization. Each Runner is assigned a Drilla as their mentor. The Drilla will guide the trial towards official member status. ESTABLISH AND MAINTAIN RELATIONSHIPS THAT PROVIDE MORE BLOOD WITH RESOURCES TO CONTINUE WITH THEIR OPERATIONS OBTAIN A HOMEBASE GENERATE STEADY SOURCES OF INCOME TO FURTHER EXPAND AND MAINTAIN THE GANG'S POSITION IN LOS SANTOS REMOVE ALL RED WORN BY RIVALS INVEST IN LOWER INCOME AREAS WITHIN LOS SANTOS, PROVIDING COMFORT AND SECURITY TO THOSE GROWING UP IN POVERTY ESTABLISH "THE M.O.B" MINIMUM 75.000 EXP ON THE APPLYING CHARACTER EXCELLENT UNDERSTANDING OF THE SERVER RULES IN-DEPTH KNOWLEDGE OF THE CRIMINAL ENVIRONMENT EXTENSIVE ADMIN LOGS CAN BE A REASON FOR DENIAL Approach a More Blood member IC'ly for recruitment And so it begins...

Thread looks amazing. Best of luck boys.

Stephen you're an absolute warrior bro. Incredible RPing. You the MVP!

What a great read Camilo. Glad to have you as a part of the family. I look forward to seeing how your character develops within the Dojin-Kai.

Yes please. +1

It was a pleasure to fight the war alongside you badasses. I'm really glad I got the opportunity to do so. Saddened it had to go this way. Wishing the best to all of you. - Rafi

Hey @Thunderboss, thanks for your reply. I'm not quite sure when the 23 new support members were recruited, but since the creation of this post, my in-game /reports have been answered most of the times! When it comes to DM'ing members of support on Discord... This is where I have been a lot less successful. I'm either unable to DM them because we're not friends, their status is on "Do Not Disturb" so they do not receive an alert when DM'ed, or I just get ignored. I've been trying to get in touch with multiple Support members for a few days now to resolve a Forum Issue, and none have responded. I just think it wouldn't hurt to give the support system these additions. Implementing the solution would be quite low-effort, and be much more manageable than how it's done right now I think.

Bump

Thanks for your feedback Alex! You have a good point. I think this is the biggest weakness of the proposed support system. Steps that could be undertaken are the following: Only allow members with a specific role to join these voice channels to request support (e.g. member must be verified and have the "Member" role) State within the rules that one should always have a look at the Knowledge Base channels first before contacting Support through voice. It's easy to Ctrl+F these channels. This could also be set as a message in the Character Select screen in-game when a new player his application to join EclipseRP has been approved. In the end, this responsibility lies with the member requesting support. By setting up a Knowledge Base that is easy to navigate and contains much information, you can reduce the amount of questions the players can solve theirselves.

It was probably not clear from the post, I'll make sure to edit this in. To answer your question: Support should not be waiting in these Support channels. They should vaguely keep an eye on Discord activity (2nd monitor, mobile phone) and respond when people ask for support. I know Support is not a full time job, but right now I barely see Support users typing in #i-have-a-question. Most of the questions are being answered by other regular players or donators who have some hours on the server. I don't think this is wrong, but when more complex issues arise, these regular players won't be able to solve those. This also brings up the question: what are the Support roles doing, and are they necessary? Edit: It's hard to agree with you on this one. Making these channels and making sure the correct privileges/rights are set is very low effort. If this solution proves to work a lot better, the few minutes worked on creating these channels will prove to be extremely valuable.

Do you have any feedback Jaquan?

My apologies if this does not belong in the "Forum Suggestions" section, but this post doesn't really fit in any of the other support sections, so I thought I'd give it a try in here. Providing support is not easy. You need the right people in the right positions. You need to have these players online and responding 24/7. EclipseRP has players from all around the globe, all playing during different timeframes. My experience with support (EU) hasn't been the best. I died untold amount of times due to bugs. In this case, the only way to contact an admin is through in-game "/report 2", which so far has been answered 0% of times I requested it. Hopping on the Discord server, I always see atleast 2-3 admins online (not busy or away). Seeing this gets extremely frustrating. To make providing support easier and more efficient, I suggest the following: Discord Rework 1. Dedicated Support Channels Providing support through voice with the possibility of screensharing instead of text-based support should prove to be much more efficient than the way support is handled now. Simple issues can currently be handled through the #i-have-a-question text channel, but more complex issues can often not be resolved through this channel. Suggested rework The Waiting for Support #X channels would only allow one person to be in it. Support should only handle one case at a time, not two, three, four or more. We prevent this by capping the amount of users that are able to join a channel. If a Support user is online and sees there are people waiting for support, he can then drag them into the dedicated Support #X channels and handle their support cases. Regular users can only be dragged into these, they should not be able to join these channels theirselves. These channels should allow screen-sharing to make resolving issues easier. If a support case cannot be resolved by Support users, the issue should be redirected to someone with more privileges or knowledge, preferably an Admin. To do this, drag the member with an issue into the Waiting for Admin #X channels. Once a case has been resolved, Support users should drag the member in the Issue Resolved channel (which could be muted). People with the Support role should not be in these channels 24/7. Obviously, they can still play and enjoy the game. They should however keep an eye on these channels and see if many people are having complex issues, so these can be resolved as quickly as possible. I should also state that these channels are only to be used by members when they have already posted about their issue in #i-have-a-question, but they were unsuccessful in solving it. This should be clear to the members. 2. Dedicated Knowledge Text-Channels In the Discord server we have right now, too much info is hidden behind pinned messages that many people never get to see. You'd be surprised how many people are still new to the whole Discord product and its features. These members will find it hard to navigate through the Discord server. You could argue that someone could always point them in the right direction, but this is inefficient and will not ALWAYS happen. Why make it hard when you can make it easy? Group information in dedicated Knowledge text-channels. Discord has pretty good formatting, so displaying this information should not be that complicated. Suggested rework This is easier than having to search through a channel's pinned message (the narrow view is annoying and cannot be searched). Regular members should not be able to post in these channels. These channels solely act as Information Boards to access information. This might seem like a rant, but it isn't. I love RP and EclipseRP, but with the current state of the server (that contains a lot of bugs), you will see many (new) players resort to support, only to get their support request ignored. Staff can also be hard to contact, as some have their Discord status on "Do Not Disturb", which makes it easy for staff to overlook a DM. This "lack of support" will hurt the server as it discourages new players to stay, and is also a huge frustration for many of the regular players. Which, from a business standpoint, is not very good. I would love to hear anyone's opinion on this, and discuss this further in the comments! Thanks.

I think many players will approve of this rule. Curious as to how this will work out. Good work!