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Player Report Requirements [MUST READ BEFORE POSTING]

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Are you the victim of a severe loss due to a rule breach in which another player purposely broke a rule? Witness a player hack or bug abuse? Know of someone breaching community policy to a severe extent? Been severely insulted out of character or been threatened with a cyber attack? If you have evidence of any of the above situations this is the place for you to report your incident and come to a resolution among players with the assistance of game moderators and administrators. 

Before creating a player report, please consider if you could possibly teach this player or if you've tried to come to a resolution on your own. Reporting another player should be reserved for your final options when a rule breach has occurred. Always try to teach other players in the community, especially with newer players, as well as help them truly understand your point of view prior to simply reporting them if something doesn't go your way. Reports involving insults must be truly offensive, being called an idiot or saying you are stupid while offensive may not be report worthy. If you truly feel offended or cannot get the player to cease contact with you then you may report them.

Be mindful that this section is for OUT OF CHARACTER rule breaches of the Eclipse Roleplay Community Rules. Consider if the issues you are having are IN CHARACTER issues which should be resolved with an IN CHARACTER complaint method or if these issues are true OUT OF CHARACTER issues. Many legal services have in-character methods for reporting IN CHARACTER misconduct which is not a rule breach.

If you decide you need to file a report, you must follow the guidelines below and to the best of your ability, try to inform the player that you may be reporting them. Eclipse Staff members are players as well and are held to the same rules. Should you feel an Eclipse Staff member violated Eclipse Roleplay Community Rules you may report them for review by a member of the senior staff team.

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Player Report Forum Section Guidelines

  • Ensure you have read the rules and still believe the player has broken a specific rule before posting. 
  • The person reporting must be directly involved in the situation, except in severe cases such as cheating, exploiting, or cyber threats. We do not accept reports from banned members of the community or those who do not have an accessible in-game account.
  • Attempt to inform the reported player(s) of the report to the best of your ability. 
  • Evidence of the rule breach is required such as a screenshot or video. Evidence from other players may be used and it is permitted for that player to post concrete evidence for you.
  • Evidence cannot be older than 48 hours. If players are deliberately withholding evidence and knowledge of a rule breach, they will be punished for said action. 
  • Failure to use the proper format will result in a request to update your post and should you not, the report will be denied for non-compliance with player report guidelines.
  • The explanation of the player rule breach must be concise as well as factual and limited to a maximum of 300 words. Should the explanation exceed this limit, the reviewing staff member can request an update and if still non-compliant following the provided time, the report will be denied.
  • Report must include the unix date/time stamp of the situation which can be found on the HUD at any point while in-game next to your ID in the bottom left corner as seen below: 
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  • Players who are NOT DIRECTLY INVOLVED in the report are not allowed to respond unless sharing necessary or pertinent concrete evidence ("I can confirm." or "That's what happened." is not acceptable). If you comment on a report you're not involved in you may be warned by a forum moderator. 
  • All responses to the player report should be factual and only reference the questions asked by the handling staff member. Commentary back and forth between players can result in forum warnings and/or further player reprimands.
  • Do not contact anyone from the Eclipse Administration Team regarding your player report or a potential rule break situation. Situations must be handled via /report in game or on the forums out of game. Failure to adhere to this can result in your player report being denied and further player reprimands.
  • Double posting and Thread bumping is not allowed. Please reserve one player report for one situation and be patient while your report is reviewed and concluded.
  • Once a staff member has made a final decision, you may not post the player report again. If you received punishment, you may try to attempt a punishment appeal one time for each punishment obtained. See the Punishment Appeals section for more information.

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Player Report Forum Section Requirements

Required Report Topic Title
This should be the name of the player(s) that you are reporting and the rule(s) that you believe they have broken. Example can be seen below. 

Example:

Quote

First Last or PlayerID (Specific Rule Broken)
Jason_Castillo (14. Deathmatch)
Nicole_Crawford (13. Fear Roleplay)
ID 15 (10. Powergaming) 


Required Report Format

Quote

Player(s) being reported: Name(s) or ID(s) here. 
Date of interaction reported: DD/MMM/YYYY.
Unix time stamp from HUD: Unix time stamp here. 

Your character name: Name Here.
Other player(s) involved: Name(s) Here

Specific rule(s) broken:
Include the name of the rule as well as the exact stipulation that was broken. Do not post the entire rule - be specific and precise. 

How did the player break the rule(s)?  (300 words maximum)
Provide an explanation of how they broke the rule(s) here. The explanation of the player rule breach must be concise as well as factual and limited to a maximum of 300 words. Should the explanation exceed this limit, the reviewing staff member can request an update and if still non-compliant following the provided time, the report will be denied.

Evidence of rule breach
Provide any evidence linked or embedded here. 

Example:

Quote

Player(s) being reported: Ramon Carter, ID 25, and ID 1
Date of interaction reported: 02/FEB/2020
Unix time stamp from HUD: 1548003445

Your characters name: Nicole_Crawford
Other player(s) involved: Jason_Castillo, Lewis_Langley & Harry_Payne.

Specific rule(s) broken:
14. Deathmatch (DM)

  • Prior interaction should include escalation such as a robbery or a report to the police.
  • Players on foot should only be attempted to be hit with a vehicle once with valid motive.

13. Fear Roleplay (FRP)

  • If a player's life is in direct danger they must RP adequate fear and comply with demands.
  • A player is not showing proper fear if they run while on foot/bike or in an unpowered vehicle and a weapon is aimed at them at close range, or if they drive into an active shootout more than once without the intent of providing cover or fleeing with it.

How did the player break the rule(s)?
I was at the parking lot when Ramon Carter approached me when driving a Neon. I have only ever met him once and he ran me over then backed up over me and once again ran me over while ragdolling. Jason, Lewis and Harry witnessed this happen and aimed their guns at the 2 other passengers in the car (ID 25 and ID 1). They stepped out of the car and were demanded to get on their knees but instead waited a few seconds at gunpoint before taking out their own guns and shooting.

Evidence of rule breach: 
*Video evidence URL*
*Screenshot evidence URL*

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What constitutes as evidence?

  • Valid evidence is always required. Please take note that other players’ confirmations are not considered as valid evidence. Chatlogs are not considered concrete evidence but may help support your case. This can not be the sole form of evidence of the loss.
  • All videos and screenshots may not be edited or tampered with in any way. Video evidence must be viewable with readable resolution and screenshots must be of appropriate size to clearly see all text. Audio should be present in all videos and no evidence can be cropped. 
  • If video or audio contains sensitive information, you may request to send to the administrator directly as to not make the information public. Please take note that any in character information within any provided evidence does not constitute as sensitive information.

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After posting, a member of the Administration team will respond to your report as soon as they are available and begin their investigation. This investigation will bear in mind the purpose and primary focus of the punishment and report system which is to educate and prevent future rule-breaking behaviors. When the reviewing staff member deems the report to be concluded, they will make a ruling depending on the rule breach and the severity which can range from a denial to administering a WARNING or a PUNISHMENT. Assets can be requested for forcible removal depending on the situation. Personal player loss as a result of the report can be requested for refund by following the Refund Request Requirements. All decisions, unless noted otherwise, can be appealed by following the Decision Appeal Requirements.

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