jason Posted January 26, 2018 Report Posted January 26, 2018 Below you can find the information that you need to make a refund request. Unedited evidence is always required in order to obtain a refund. The staff team and developers will not solely check logs to validate your claims. All items will be refunded through spawns if possible, otherwise you will receive the monetary value. Pending refunds will be archived after 30 days. Archived refund requests can be requested to be reactivated once by putting in another refund request linking to the original refund within one month of it being archived. Examples of when you would be ABLE TO post a refund request: A concluded forum report in which your loss of the requested assets is directly caused by the rule break. A link to the concluded report must be provided in the refund request. A concluded incident in game in which an admin deems necessary that a player deserves to be refunded. Admin confirmation is required to meet this requirement and you must have the confirmation from /RM (Report Message) with the admin and document the date / time of the confirmation as well. This can be an in game rule break or bug report. A bug occurred. A link to a posted bug report as well as your own recording of the bug must be provided in the refund request. Losses resulting from server crashes or major desync issues. Issues with Donations & Credits Examples of when you would be UNABLE TO to post a refund request: Mistakes made by the player with in game money such as buying the wrong car, buying the wrong mod in the mod menu, selling their house accidentally, etc. Items lost during normal course of game play or role play, even if all parties agree they want to void the role play or pretend it did not happen. For example, players engage in a fight and wish to void it themselves even though no rulebreaks or bugs are present. As players are not able to void situations themselves, this does not make for a valid refund. Assets lost from inactivity auctions. Assets lost due to being banned. (Not applicable if your punishment has been voided; I.E. it is determined your ban was not correctly issued, not that you have been unbanned and your punishment remains on record.) If you meet the requirements above, post a refund request using the format below. Make sure to specify which specific assets you want to request to be refunded. Quote [Refund Request] First Last (Items requested refunded) Character to be refunded: Date and time of incident: Link to player/bug report (if applicable): Staff member who handled your in game report (if applicable): Requested refund (what and how much): Description of incident resulting in loss: Evidence of loss: 4
