livewithgeezer Posted September 4, 2020 Report Share Posted September 4, 2020 I have recently moved house, So i have a new IP address. I am trying to get into the server after 5 days of waiting for my router to arrive. It has done, i try to log in and get told to i need to use an authenticator? I dont have one so i try and receive the emails via the panel and the in game recovery code. Neither email is sent to me, or placed in my spam. What a waste of my VIP. Link to comment Share on other sites More sharing options...
RedFox Posted September 4, 2020 Report Share Posted September 4, 2020 Hey, @livewithgeezer . Have you maybe tried to request it few more times? Sometimes it takes up to 15 minutes and more for it to get sent towards you. The IP should not make a problem. Have you tried to to reset your password? Are you sure you are looking at the E-Mail that is connected with your In-Game Account? If possible can you provide more details about this, I am not so sure what can be causing a problem. If the Authenticator is stopping you from logging in and asking you for a code, that means that you already have one and you need to find the phone you had the Google Authenticator on. Sincerely, RedFox Link to comment Share on other sites More sharing options...
livewithgeezer Posted September 5, 2020 Author Report Share Posted September 5, 2020 (edited) hi @RedFox ive had the F2A removed by bakmeel, but now im still not receiving verification emails, I will try and see if i can get a forgot password email Edit: No email received for verification for new location and no lost password email. It states - An account must be re-activiated after a sign in attempt from a new location Edited September 5, 2020 by livewithgeezer Link to comment Share on other sites More sharing options...
RedFox Posted September 5, 2020 Report Share Posted September 5, 2020 Howdy! @livewithgeezer , We have discussed the problem, if you are using hotmail, outlook, live.co.uk (and some other services) it's possible that we are unable to send activation/verification mail to you. We are on it, and it should be fixed soon! If that is not the problem I really do not see what can cause it? Sincerely, RedFox Link to comment Share on other sites More sharing options...
livewithgeezer Posted September 5, 2020 Author Report Share Posted September 5, 2020 @RedFox I am using outlook as a provider yes, the trouble is, im meant to have SD academy in 7 minutes lol Link to comment Share on other sites More sharing options...
livewithgeezer Posted September 5, 2020 Author Report Share Posted September 5, 2020 @RedFox, i actually just received an activation code, but the code didnt work lol Link to comment Share on other sites More sharing options...
RedFox Posted September 5, 2020 Report Share Posted September 5, 2020 Hey,@livewithgeezer! Nice to hear the good news! Maybe try to request a new one, if you can? Sincerely, RedFox Link to comment Share on other sites More sharing options...
livewithgeezer Posted September 6, 2020 Author Report Share Posted September 6, 2020 hello again @redfox unfortunely, im not receiving emails again, nothing appears to be working, lost passwords or verification Link to comment Share on other sites More sharing options...
Kris Posted October 26, 2020 Report Share Posted October 26, 2020 User is inactive on the forums. Please create a new topic if you still require assistance. Link to comment Share on other sites More sharing options...
