FAQ: Technical Support

Ranger · December 18, 2022

Below is a list of fixes for common issues that can happen when attempting to connect or set up RAGE:MP.

1, "ERROR: Your game version is not supported by RAGE Multiplayer"

If you have downloaded a pirated version of the game, you cannot use RAGE Multiplayer
If you have purchased a copy of Grand Theft Auto V, go to your GTA V folder and delete 'GTA5.exe' and then run 'PlayGTA5.exe' and let the game run. After that exit and try to run RAGE:MP again.

2. "Clientside packages checksums mismatch! Trying again..." Error

Delete your 'client_resources' folder located inside your RAGE:MP folder and try again
- Path to find folder: RageMP -> client_resources

3. "Error: Master list is not responding"

Master list is down, you can still use 'Direct Connect' to connect to your server.
- To 'Direct Connect' find the down arrow symbol in the top right and click it, then put in the information listed below
  - IP: play.eclipse-rp.net
  - Port: 22005

4. After clicking on a server to join, GTA V will open a black screen and then close

This will usually happen when there's a program on your computer causing RAGE:MP to crash (programs that try inject into the RAGE:MP process) which for the most part is overlays(things that overlay over your game like Discord overlay). To quickly find out, close all background processes you possibly can on your PC and try to run RAGE:MP again, if it works, it means you had a program running that's causing RAGE:MP to crash. A list of common programs will be listed at the bottom of the page.

5. "ERROR: Failed to retrieve the install directory"

When setting up RAGE:MP, you haven't told where your GTA V game is, click 'Ok' and select the path where your GTA V game is located.
- You can find this by opening the rage launcher, clicking on the settings button which can be found next to the direct connect symbol. Once that is done, scroll down until you see "Game Location" and set the path to where GTA is located in your files.

6. "RAGE:MP freezes after I click on a server to join!"

RAGE:MP cannot launch GTA V, this is commonly because your game has pending updates to download and therefore it cannot run. Go attempt to run GTA V in single player and see what happens. Once you're able to get into single player, try to use RAGE:MP again.

7. "RAGE:MP opens into Single Player when I launch it!"

Make sure RAGE:MP is running with administration privileges, also ensure Windows is up-to-date.

8. "After launching RAGE Multiplayer nothing happens (the client does not open)."

It is sometimes an issue with your connection being blocked from the RAGE:MP server, try using a VPN and relaunch RAGE:MP once you've connected to your VPN
Antivirus software can also be an issue by blocking your connection or deleting RAGE:MP files causing it to no longer launch properly.

9. "My mouse is stuck in the middle of the screen and cannot move!"

Open up single player Grand Theft Auto V and go to your Settings and change your "Mouse Input Method" to "Raw Input"

10. "FATAL ERROR: .NET Host did not initialize correctly! Please reinstall RAGE Multiplayer and ensure its files consistency."

Ensure Windows is up to date, update your .NET framework to the latest version and then download the repair tool and repair it.
- https://www.microsoft.com/en-us/download/details.aspx?id=30135
- https://www.microsoft.com/en-us/download/details.aspx?id=53321
After repairing, restart your computer.

11. "ERROR: Please launch RAGE Multiplayer as admin"

Close Steam/Rockstar Launcher and let RAGE:MP run it. Typically you can do this by opening your task manager and ending all tasks related to the launcher you use for GTA, and RAGE:MP.

12. "RAGE:MP is running as a background process!"

Old versions of Windows 10 have been known to cause this, ensure your Windows 10 is up to date.

13. "FPS drops down to 1FPS when i move my mouse to look around!"

Preinstalled software such as Nahimic (E.g. MSI Nahimic) can cause this, this software can come preinstalled on brand new laptops so please check for any related manufacturing software and ending the process inside task manager.

14. "RAGE:MP opens to a black screen and sits on that screen infinitely loading!"

Move your RAGE:MP into a different drive, may also potentially need to reinstall Rockstar Launcher.

15. "RAGE:MP crashes after I join the server!"

Try disabling any software that might be considered abusive such as cheats, Sandboxie, VMs.
If your issue persists or it isn't listed above, please try the below options;
- Reinstall RAGE Multiplayer (Delete everything inside your RAGE:MP folder except 'updater.exe' and run that file).
- Do not have RAGE:MP installed inside your GTA V folder.
- Make sure no modifications are installed, even if you previously installed mods and tried using software to 'remove' these mods, some files can still be modified and cause RAGE:MP to still crash.
- Reinstall GTA V or verify your game files
- Run RAGE:MP with Administrator rights
- Make sure you have the required redistributes installed:
  - https://www.microsoft.com/en-us/download/details.aspx?id=48145
  - https://www.microsoft.com/en-us/download/details.aspx?id=53344&desc=dotnet462
- Have RAGE:MP and GTA V on the same drive (E.g. C:/ drive)
- Have RAGE:MP and GTA V installed on different drive (E.g. GTA V on C:/ and RAGE:MP on D:/)
- Disable overlays or conflicting programs (See list at the bottom of the post)
- Make sure you have an existing single player save file (If you start single player and it starts the intro missions, this means you don't have one)
- Disable your antivirus/firewall or add an exception(A couple of antivirus software will STILL run even if you 'disable' it so you may have to temporarily uninstall to check)
- Update Windows 10 to the latest version
- Connect to a VPN and launch RAGE:MP and connect to your server through the VPN.
- Disable Cloud Save inside the Rockstar Games Launcher

16. If you’re running GTA at higher than 187 FPS you may run into issues.

To resolve this, simply go into your in-game settings and enable v-sync to fix this

17. "ERROR: Could not access game process. Shutdown Steam/RGS/EGS and try again."

Completely disable your antivirus/antimalware software and make sure no background processes are running.

18. "Windows Defender detects RAGE:MP files as malware and removes the file, what do I do?"

If you've downloaded RAGE Multiplayer client from the official website, there shouldn't be any reason to worry as it's just a False Positive detection due to fresh files. You could just whitelist the exe manually or anonymously submit it as a user for false positive submission at https://www.microsoft.com/en-us/wdsi/filesubmission (usually takes up to 3 hours for Microsoft to review and remove the FP).

19. Conflicting programs or overlays that MAY cause RAGE:MP to crash (Please note, this isn't ALL the possible programs, do not use this as list of the 'ONLY' programs that can crash RAGE:MP as RAGE Developers are always finding new ones or software can update to add their own):