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Mofuman

Administrative Request

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Hello

 

I moved from my country, I could not connect in game. When I introduce my account name and the password, it tells me an email has been sent but I don't receive anything.

I am making this administrative request to upload my new IP.

 

I would like to thank admins for their time.

 

Best regards. 

Edited by Mofuman
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On 10/27/2022 at 10:42 PM, Mofuman said:

 

Hello

 

I moved from my country, I could not connect in game. When I introduce my account name and the password, it tells me an email has been sent but I don't receive anything.

I am making this administrative request to upload my new IP.

 

I would like to thank admins for their time.

 

Best regards. 

Hello!

Have you checked your spam folder as well? If I also remember correctly, this can take a good while to appear. Could you check if you maybe already got it meanwhile?

- Yputi

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Here a few things to try:

- Try logging in through the panel to see if that gets you any different result: https://panel.eclipse-rp.net

- Check if you received any emails in the past on your email account from ECRP. You can use the search term "Eclipse" for example. That way, you could confirm that you are looking at the right email address. 

Let me know how that goes. Try to be as detailed as possible and add any screenshots when relevant please.

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I did the steps but I am not receiving any mail. 

There are screen shots 

https://imgur.com/Tw798H3

First link: I connected on the panel

https://imgur.com/undefined

https://imgur.com/2WFKNiQ

Link 2+ Link 3: Here I lunched my game and it tells me an email has been sent to me. 

https://imgur.com/0ItjC1o

Link 4: I wrote Eclipse and I selected all the folders and I do not find any mail from the server.

I did that a couple of times, maybe that could be because of my mail, it is outlook.

 

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Understood.
One thing to try is to have this code sent again and wait literally a few hours. This process is automated and in some very rare cases I've seen people eventually get this code after leaving this page open for a good amount of time.
Please report back any findings once you tried this.

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This will be closed due to no response being made. If the previous given solution didn't solve your problem, I would recommend attempting to enable 2FA through the panel. You do this by going to the panel (https://panel.eclipse-rp.net) logging in, clicking your user name on the top right once logged in, selecting "My settings" and you should be able to enable Google Authenticator from there. Follow the instructions you get from there very carefully! This way, you will be able to use the Google Authenticator app. You should then be able to log in in-game by using the code generated in this app rather than using a confirmation email.

Please don't hesitate to use our support channels if you still have any questions or if the above didn't resolve your problem.

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