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[Information] Account Support Requests

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Have you forgotten your in-game username? Lost access to your two-factor authentication? Want your forum username changed? Any requests with your account can be posted here.

ECRP Account Password resets can be done on the panel.


Account Support Request Requirements & Guidelines

  • Do not comment on your threads to bump them to the top to receive help quickly. All requests are dealt with in order and will be provided a timely response.
  • Do not PM anyone from the Eclipse Staff Team regarding your requests unless you have been specifically told to, or post requests directly to staff members. Your requests will be handled eventually.

We do not assist with the following:

  • Email address changes for any accounts.


Account Support Request Format


Account Name:

Type of request


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