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Duty Officer or similar

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Can there be like a Secretary or Duty Officer position that has someone  at the PD and SD Hq at all times, there to answer questions and communicate with officers out in the field.  Having to wait ages for a officer to show and they rush cars or etc and leave in a hurry doesn't work out sometimes and the ones turning in criminals just head in through the back and leave before you can catch them. There are other reasons one would go to police department other than to use the pay ticket or firearm's license desk.


Side note the Sherif department normally has a good amount of deputy traffic to catch one inside but lspd is a diff story.

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