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Technical issue (please close me)

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Me and a friend of mine have been playing this for about 4 days now however yesterday when my friend went to login yesterday we encountered some issues, for some reason when he connects to the server it is just stuck staring at the clouds and the login menu never pops up. He had changed nothing prior to this behavior starting.

He has reinstalled the GTMP launcher tried launching as admin, removed anti virus.

Any other ideas what could be causing this issue, thank you for any help

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