Timmaayy Posted February 3, 2019 Report Share Posted February 3, 2019 Are you experiencing technical problems in-game? Have a question that has yet to be answered? Not receiving your email regarding account verification? If any of the above issues occur to you, this is one of the places you can come to receive help from our community members and amazing support staff team. This section is for OUT-OF-CHARACTER issues. Any issues that occur in-character should be resolved in-character and never taken to an out-of-character level unless you witness a rule-breach, which can be reported in our player reports section. Please note that technical issues or unanswered questions are not the same as bugs. Any bug or glitch that you find in-game should be reported in our bug reports section. Requirements: Do not comment on your own threads to bump them to the top to receive help quickly. All technical support threads are handled depending on the experience of our Support Members and the creation date of the thread. Community members are not restricted from responding to other technical support threads, however, giving wrong answers intentionally may result in forum warning points and removal of your comment. Do not PM anyone from the Eclipse Staff Team regarding your threads, or post threads directly to staff members. Your threads will be handled eventually, as all of our staff members do check the Technical Support forum. Banned players are not permitted to create Technical Support threads unless you are seeking a reason for your ban that is not listed on the panel. If you require assistance with your accounts then please make a request here - https://forum.eclipse-rp.net/forum/180-account-support-requests/ Format: Below is a format that you must follow. Failure to follow the format may result in your topic being closed. Topic Title: Quote [Technical Support] AccountName - Issue Request format: Quote Issue Being Reported: Issue here Date and Time of Issue (provide timezone): Date/time here Account Name: Name here Evidence and/or notes worth mentioning: Evidence or notes here Good luck with resolving your issue! Please note that depending on certain cases, some technical support threads may take longer than others. Some threads require Developer or Senior Staff attention, others require Support Staff attention. Our staff team tries to answer our community members as quickly as possible to ensure they have a fun and enjoyable playing experience. To receive a quicker response for an issue, please use our Discord channel #techanical-support. 3 Link to comment Share on other sites More sharing options...
