Nick Gerder Posted April 3, 2023 Report Share Posted April 3, 2023 I was trying to purchase 2 packages of 25 dollars worth of credits. earlier today I used google pay to pay and it went throught and i got a text on my phone saying that eclipse charged my 25 but the screen was just loading forever without the credits in my account. I had to refresh the page which just got rid of everything and the charge is on my account and still no credits. This was at like 4, and i just now purchase 2 packages of 25 from my gift card i had, and from actual account, but i still need the 2500 credits from the first purchase which i never recieved. I will attach screenshots of the purchase made at 4 which i never recieved any credits for. if an admin could help me that would be great, if not im gonna have to charge back with my bank (yes i have an android) Thanks. Link to comment Share on other sites More sharing options...
notecho Posted April 4, 2023 Report Share Posted April 4, 2023 Hey @Nick Gerder! Please head over to the "Refund and Transfer Requests" section and submit a refund request following all guidelines and using the correct format and we can help you from there! Link to comment Share on other sites More sharing options...
Timmaayy Posted June 1, 2023 Report Share Posted June 1, 2023 Archived as answer has been provided. Link to comment Share on other sites More sharing options...
