Carolynn_Kindly (66) Ben_Wyse (90) Ken_Walker (158) - DM, NON-NP, MG, Player Theft.

[2k2eric]

Player(s) being reported: ID 158
Date of interaction reported: 06/JUN/2021
Unix time stamp from HUD: 1622944526

Your characters name: Jorge_Ask
Other player(s) involved: ID 66 (the robbers' girlfriend)

Specific rule(s) broken:

15. Player Theft, Prison Breakout, and Kidnapping

• Robberies should be conducted in a realistic manner with reasonable in-character motive using secluded areas. Players should not conduct minor robberies in situations with high risk. Desert or forest areas are considered secluded but witnesses should still be considered.
• One cannot steal from players with NEW PLAYER above their head unless they have deliberately taken part in an active crime scene in which protection is temporarily lost.

How did the player break the rule(s)? 
I was working at the Toll Booth for like an hour when ID 158 pulled up to the scene with his girlfriend. He walks up to the booth and asks me to open it for free, so his girlfriend could get through. I refused to open it for free, as that's not allowed and I needed the money. When I told them no, and called his girlfriend the B word for being very talkative and toxic, ID 158 proceeded to jump over the toll and get inside the booth with me. He brought with him a broken bottle threatening me to get on the floor with my hands in the air, and attempted to /frisk me. I informed him in OOC that's against the rules, so the frisk did not go through. However he did force me to take my $1000 pants off, and those I lost. I complied with what he said and after he took my pants he forced me to open the toll gate for his girl, which I did. Robbing like this for such a low reward ($300) + the fact that my character has the NEW PLAYER tag is absolutely a rule violation, and should be handled accordingly. 

Evidence of rule breach: 
incident 1 (streamable.com)
incident 2 (streamable.com)

(Watch the videos in order, my Shadowplay did not include audio because I had unplugged my headset earlier that day so I needed to select the right devices again, so that's on me. But you can clearly see what happened & I complied with everything he said).

[A N G E L]

Pending Review with @aleksey
Please be patient as this goes through the process.

[Dean King]

I was ID 158, I was going with my girl to get dropped off at toll and told this dude to open the toll for free for me, He didn't and called my girl a "bitch" IC.  I wasn't gonna rob him I was gonna put the bottle to him, make him say sorry, and then tell him to open toll. Instead of saying sorry he says "I am not really sorry" with a bottle to him "Fear RP" so of course I cannot let that slide or else I would be breaking my RP. I take his pants make him open toll and run away, meanwhile this metagamer is talking in discord telling his friend to pull up with a knife and gps (no risk kinda suspicious) and he pulls up instantly. I advise aleksey to look at the OOC insults, this man hiding behind his New Player tag and tampering with video audio to cover up his discord metagaming. I have both POV's with audio and I highly recommend you watch each one fully to understand why this guy was so OOC mad and made a report tampering with his audio. I have already spoken to a moderator and he said I had enough reason to rob him even if he is new player he got himself into this situation with the IC insults to my girlfriend. The "New Player" tag is meant to protect new players that are minding there own business not those who are provoking and causing issues IC. Overall one of the worst RP experiences of my 50 days of IC time with all the passive aggro in OOC and the rulebreaks. Please watch both POV's so you understand I didn't break any rules thank you for your time keep ECRP great.

 

POV of the original encounter WITH audio 

 

POV of the Deathmatching and Discord Metagaming with his friend

 

[aleks]

PLAYER REPORT PENDING RESPONSE

Thank you for your patience as this player report goes under review. After reviewing this report and the evidence attached to it. I have decided that this report cannot be concluded at this time.

The following player(s) will be required to provide their side of the story from this situation within the next twenty-four (24) hours:

• ID 10 - Jorge_Ask - [Player Notified] - Upon being robbed is there any reason you went out of character and insulted the other player and then using the VIP private message system to tell the player to 'enjoy the ban'? If you felt rules were being broken at the time you could of reported and received assistance from a member of staff. Please also provide evidence that contain the audio clips as well, please note that lying to staff can lead to a ban.
• ID 66 - Carolynn_Kindly - [Player Notified] - What was your involvement in this situation that happened? Where you aware the player at the toll booth had the 'NEW PLAYER' status above their characters head? 
• ID 90 - Ben_Wyse - [Player Notified] - Please provide any POV of your side of events. How did you know that ID 158 was hiding in the bush that you stopped and ran up to which you began attacking the player without any prior engagement? 
• ID 158 - Ken_Walker (@Dean King) - [Player Notified] What was the reasoning behind driving up to a realistically busy highway in the middle of the day time and begin robbing the player that also had the 'NEW PLAYER' status above their characters head? even after being informed via out of character chat that they were a new player. Also is there a reason you went into out of character chat and informed the player to 'hurry up with rp' without even giving the player a response to respond at all just to steal his pants? Do you believe it was also realistic to run and jump around with a sprained ankle?

Make sure that you state your character name in response to this player report.

If the player(s) above fail to respond to this report with the next twenty-four (24) hours, this report being reviewed and handled will be concluded based on the current evidence submitted.

Kind Regards,
Senior Moderator @A N G E L & Senior Support aleks

Edited June 6, 2021 by aleksey

[Dean King]

• ID 158 - Ken_Walkter (@Dean King) - [Player Notified] What was your reasoning to load the player into the vehicle and drive him directly into a no crime zone whilst giving threatening demands to scriptly heal him and return back to an active crime scene?

I didn't load any player or drive anybody or script heal anyone... wrong report maybe

[2k2eric]

2 minutes ago, aleksey said:

ID 10 - Jorge_Ask - [Player Notified] - Upon being robbed is there any reason you went out of character and insulted the other player and then using the VIP private message system to tell the player to 'enjoy the ban'? If you felt rules were being broken at the time you could of reported and received assistance from a member of staff. Please also provide evidence that contain the audio clips as well, please note that lying to staff can lead to a ban.

No real reason that I went OOC to message him about it, looking back I should've just made this report and moved on without messaging him at all. I agree, I felt that the rules were being broken but that doesn't mean I shouldhave been insulting the person in OOC.

This evidence is the only evidence I have, regarding audio as I already explained in the main topic my shadowplay was not recording audio due to me unplugging my headset (thus requiring me to restart the shadowplay replay in order for it to work). Same thing can be seen in this clip (a bodycam footage I recorded for an IC report to a police officer): bodycam (streamable.com)

As you can see audio is gone in that clip aswell, it's from the same session and I hadn't restarted the replay yet. I am not lying to staff in any of this.


Also to add to his response, I do not believe that he started the "robbery" just because I called his girlfriend a bitch, it started way before that when he demanded me to open the toll for free, and when I didn't that's when he jumped over with a broken bottle to my neck - I feel as the insult towards his girlfriend whether it would've happened or not would not change the scenario. You can clearly see him equipping his mask and trying to jump over the toll before I even say anything towards his girl. However I do understand where he's coming from, the beef should've stayed IC and it's my fault it didn't. 

[Dean King]

• ID 158 - Ken_Walker (@Dean King) - [Player Notified] What was the reasoning behind driving up to a realistically busy highway in the middle of the day time and begin robbing the player that also had the 'NEW PLAYER' status above their characters head? even after being informed via out of character chat that they were a new player. Also is there a reason you went into out of character chat and informed the player to 'hurry up with rp' without even giving the player a response to respond at all just to steal his pants? Do you believe it was also realistic to run and jump around with a sprained ankle?

I wanted a quick toll booth open for free since me and my girl were RPing being broke, I had no intentions of robbing him for no reason in the middle of the day it was supposed to be a quick get in get out situation, when it all changed was when he started cussing at my girl and name calling IC ofc, so I got out and made him apologize. I only stole his pants after he didn't say he was sorry to my girl for calling her a bitch with a bottle to his stomach (Fear RP) which is in my pov if you would like to see I posted it in the previous report ^. If I just let that slide it would be NON RP as a crim. just because he informed me he was a new player doesn't give him god mode to talk shit and get away with everything. I already talked to a mod about this and he said  they are not invincible, its for those who are minding there own business not name calling and getting themselves into trouble. I said hurry with RP cause he was clearly stalling for the person he was talking to on discord (thats why he said he didn't have audio) blatant metagaming. I also said "hurry up with RP" because he was calling me "fucking stupid" in ooc chat and it wasn't fun RP at all so I wanted to be done with it. he was on his knees and had a bottle to his neck I don't see how he could respond to my demand. and as for the sprained ankle I don't know, I jumped a big height so I RPed a sprained ankle and sat in a bush. thanks for viewing my POV's.

 

edit: me running and jumping when I rped sprain ankle was a little much I was high energy with all that went down and that was my bad for the ankle rp

Edited June 6, 2021 by Dean King
I found a mistake

[carolynn]

• ID 66 - Carolynn_Kindly - [Player Notified] - What was your involvement in this situation that happened? Where you aware the player at the toll booth had the 'NEW PLAYER' status above their characters head? 

I was with Ken rping being broke.. We were just trying to get through the toll without paying the $300. I was aware of the 'NEW PLAYER' status above his head, but me and Ken were not attempting to rob him. We had the intentions of just getting the gate to open until he began calling me names. Then it escalated to more intense rp such as taking his pants.. I had driven away after that and did not stay or see the rest of the rp between ken and jorge.

[2k2eric]

1 minute ago, carolynn said:

• ID 66 - Carolynn_Kindly - [Player Notified] - What was your involvement in this situation that happened? Where you aware the player at the toll booth had the 'NEW PLAYER' status above their characters head? 

I was with Ken rping being broke.. We were just trying to get through the toll without paying the $300. I was aware of the 'NEW PLAYER' status above his head, but me and Ken were not attempting to rob him. We had the intentions of just getting the gate to open until he began calling me names. Then it escalated to more intense rp such as taking his pants.. I had driven away after that and did not stay or see the rest of the rp between ken and jorge.

 

1 minute ago, Dean King said:

• ID 158 - Ken_Walker (@Dean King) - [Player Notified] What was the reasoning behind driving up to a realistically busy highway in the middle of the day time and begin robbing the player that also had the 'NEW PLAYER' status above their characters head? even after being informed via out of character chat that they were a new player. Also is there a reason you went into out of character chat and informed the player to 'hurry up with rp' without even giving the player a response to respond at all just to steal his pants? Do you believe it was also realistic to run and jump around with a sprained ankle?

I wanted a quick toll booth open for free since me and my girl were RPing being broke, I had no intentions of robbing him for no reason in the middle of the day it was supposed to be a quick get in get out situation, when it all changed was when he started cussing at my girl and name calling IC ofc, so I got out and made him apologize. I only stole his pants after he didn't say he was sorry to my girl for calling her a bitch with a bottle to his stomach (Fear RP) which is in my pov if you would like to see I posted it in the previous report ^. If I just let that slide it would be NON RP as a crim. just because he informed me he was a new player doesn't give him god mode to talk shit and get away with everything. I already talked to a mod about this and he said  they are not invincible, its for those who are minding there own business not name calling and getting themselves into trouble. I said hurry with RP cause he was clearly stalling for the person he was talking to on discord (thats why he said he didn't have audio) blatant metagaming. I also said "hurry up with RP" because he was calling me "fucking stupid" in ooc chat and it wasn't fun RP at all so I wanted to be done with it. he was on his knees and had a bottle to his neck I don't see how he could respond to my demand. and as for the sprained ankle I don't know, I jumped a big height so I RPed a sprained ankle and sat in a bush. thanks for viewing my POV's.

Both of their responses are "We weren't trying to rob him, we just did it because he called my girl a bitch". Then please explain why you went towards the gate and equipped your mask before I even said anything? You can clearly see it in your own POV.

[Dean King]

If it was ANY gang in the city and he called there girl a bitch it would be a lot worse than missing pants. I had RP reason to stick him up those are fighting words, IRL do you think that would slide?

[Dean King]

1 minute ago, 2k2eric said:

 

Both of their responses are "We weren't trying to rob him, we just did it because he called my girl a bitch". Then please explain why you went towards the gate and equipped your mask before I even said anything? You can clearly see it in your own POV.

You could have easily opened the toll and called the cops and this would be all IC, instead you talk shit IC and OOC, take a L and try and play victim on forums. I get it you are new but again you do not have god mode, it was a realistic situation that could have been avoided and have been some good RP if you went with it. you are acting like you did nothing wrong, I put on my mask because I could hear in your voice you wanted to be snarky. last response I will make on this topic

[A N G E L]

PLAYER REPORT REMINDER
ALL PLAYERS involved in this player report are asked to refrain from back and forth arguing.
Please make sure replies are to remain civil and when asked in enquries, replies should continue to reflect such.
Failure to do so will see yourself being handed out warnings towards your forum account which will restrict you from posting alongside admin records.

-Angel

[BenWyse]

• Quote

  ID 90 - Ben_Wyse - [Player Notified] - Please provide any POV of your side of events. How did you know that ID 158 was hiding in the bush that you stopped and ran up to which you began attacking the player without any prior engagement? 

   

I have no POV of my view because I didn't have a reason to clip it. My story is that, before I drove to the toll booth, I met ID 10 at the mechanic. I chilled around there for a while, waiting for a mechanic to free up to fix my bike as I just came from the city to Paleto. After my bike was fixed, I was going to go farm for a bit more money because all my other friends were offline. I reached the toll station and recognized ID 10 as I had aliased him from earlier and he wasn't wearing a mask. He told me he was just robbed and he told me that he saw the player whom robbed him, run in that direction (he was not on a vehicle because his "girlfriend" went through the toll station and he ran the opposite way up the highway. I knew this, because again, ID 10 told me this). I did an illegal U-Turn, went up the highway, past the gas station looking for him. I didn't spot him so I assumed he either logged out and broke the rules or just got picked up by his girlfriend who must have made an illegal U-Turn on the opposite side. I was heading back to the toll station to inform ID 10 that I didn't find him, but on my way back, I saw that he was hiding in a bush below me in the little crevice next to the toll station. This player matched the description ID 10 gave me and it wouldn't make sense for anyone else to be there at that time. I started attacking him for robbing ID 10 (A new player), and he ended up killing me. I didn't have any prior interaction with the player whom I died to and I didn't know who he was up until the point where ID 10 was robbed by him in a public spot.

From a non-biased POV (as I don't know either player personally), ID 10 shouldn't have been robbed for calling someone a bitch. The robber knew it was a new player, and it doesn't make sense to rob someone of over $1000 in valuables IRL, just because he called your girlfriend a bitch. Sure, you could beat him up, but it's unrealistic to threaten his life and steal his items, and then proceed to hide in a bush, literally right across from where it happened. Along with this, I'm fairly sure there's a few rules regarding robberies in public areas and robbing new players, but that doesn't concern me as I have no say in that and I have no idea what happened before that, I'm just going off of what I have seen in this thread. Although ID 10 was wrong in the form that he called someone a bitch, that's just being rude and there are no rules against it. In my eyes, the robber is in the wrong here, but I don't believe he does deserve a ban from the server. A simple warning would do as it is a rare situation and something that often times doesn't happen.

Edited June 6, 2021 by BenWyse

[aleks]

PLAYER REPORT PENDING RESPONSE #2

Thank you for your patience as this player report goes under review. After reviewing this report and the evidence attached to it. I have decided that this report cannot be concluded at this time.

The following player(s) will be required to provide their side of the story from this situation within the next twenty-four (24) hours:

• ID 10 - Jorge_Ask (@2k2eric) - [Player Notified] - After being robbed is there a reason why you didn't call 911 directly and report the crime? Instead you informed a stranger and moments after you ran directly to the active scene and began looting ID 90's body? How did you identify his body was hidden in the bushes? Please provide any POV that lead up to you informing ID 90 regarding what had happened at the toll booth and footage at Bayview.
• ID 90 - Ben_Wyse (@BenWyse) - [Player Notified] - Please provide any POV of your side of events that happened and lead up to the toll booth accident. Is there a particular reason that you logged in moments before your friend being robbed and drove straight to the toll booth?  After dying what was your reasoning to return to the scene and collect your motorcycle?

Make sure that you state your character name in response to this player report.

If the player(s) above fail to respond to this report with the next twenty-four (24) hours, this report being reviewed and handled will be concluded based on the current evidence submitted.

Kind Regards,
Senior Moderator @A N G E L & Senior Support aleks

Edited June 7, 2021 by aleksey

[2k2eric]

23 minutes ago, aleksey said:

ID 10 - Jorge_Ask (@2k2eric) - [Player Notified] - After being robbed is there a reason why you didn't call 911 directly and report the crime? Instead you informed a stranger and moments after you ran directly to the active scene and began looting ID 90's body? How did you identify his body was hidden in the bushes? Please provide any POV that lead up to you informing ID 90 regarding what had happened at the toll booth and footage at Bayview.

I've called 911 numerous times working at the toll booth, whether it be people pick-locking my car infront of me or people just skipping the toll - their response time is always very bad so I didn't even wanna deal with it. Besides, if I remember correctly I had RP'd starting my bodycam earlier that session so in any case I could've just turned in the footage to an officer whenever I pleased, but then again that doesn't really help either (I don't even think that question is relevant at all to be completely honest, people can refuse to call the cops irl too).

Anyway, if I remember correctly I quit the job shortly after the incident, took my car and started driving towards Paleto to check up on ID 90 to see if he found the robber & get new pants (if you can recall they were stolen from me). On my way to Paleto I found ID 90's bike that I saw him driving just minutes earlier at the toll on the side of the road and right below it in the little trench I saw a dead body. The bike is what gave away the position and if I can recall correctly his body wasn't even in the bush but rather right next to it, so it was very easy to spot. 

And as I've already said in the post earlier I've provided all the footage I have of the situation, my shadowplay replays only saves 2 minutes & I only have 2 clips of the situation, as I didn't think anything else would be necessary. 

[BenWyse]

• Quote

  ID 90 - Ben_Wyse (@BenWyse) - [Player Notified] - Please provide any POV of your side of events that happened and lead up to the toll booth accident. Is there a particular reason that you logged in moments before your friend being robbed and drove straight to the toll booth?  After dying what was your reasoning to return to the scene and collect your motorcycle?

   

Again, I have no POV of the situation because I didn't deem it clip-worthy in my eyes. The reason you might see me log on just before that event had occurred, is because I use a Blue Yeti as my microphone, and as it's particularly old, it often times disconnects and then proceeds to freeze my whole PC. This is a common issue with the yeti, and I have like 2 spare yeti's because I get them replaced by the company every year or so. If you check up on my previous activity and logs, you can see I often times just disconnect and re-connect instantly or like 5 minutes after because I have to restart my PC due to the fact that I can no longer talk as it doesn't work. I can see myself talking, and I am talking, but no one can hear me in-game. That's the only explanation for that part.

Regarding the fact that I returned to my death-point, I do admit that I violated the NLR, but at the time, I believed that due to the fact that the new player was unfairly robbed and rules were broken, the whole situation could have been avoided and no one would have died. I definitely am in the wrong in this situation, but it was more of an impulse-type decision that I made straight away as I wasn't thinking straight and I was annoyed/angry that I died to this. I admit being in the wrong here.

[Dean King]

Check that report ^ I don't believe they just "randomly came across each other at the toll booth" they know each other and I'd like the moderators to take this in to consideration and hopefully book these people for the right thing, metagaming.

[BenWyse]

18 hours ago, Dean King said:

Check that report ^ I don't believe they just "randomly came across each other at the toll booth" they know each other and I'd like the moderators to take this in to consideration and hopefully book these people for the right thing, metagaming.

Like it says at the bottom, it's my brother's account. I don't know his friend, I met this dude and he said he knew a friend of mine, William Chalke, hence the friendship. I'm in a gang so I don't often times trust people, but since he has literal contact with one of my closest friends, I wanted to help him out. This can be proved due to the fact that I was perma-banned due to account sharing, a rule which I was made unaware of.

[A N G E L]

PLAYER REPORT PENDING CONCLUSION
This player report is now locked pending conclusion.
-Angel

[A N G E L]

PLAYER REPORT ACCEPTED
Thank you for submitting this player report and continued patience as this was under review, after reviewing the contents of this report. We have decided to ACCEPT this report.

Upon reviewing the footage, logs and statements provided during this scenerio from all parties involved. We have decided to take action and for the following players to receive the above in their admin records.

ID 10 - Jorge_Ask

• OOC Behaviour (Warning) - Out of Character Insults
• Metagaming (Warning) - Acting on a scenario and interaction proving to have been taken advantage of.

The following is being issued to you for the following reason, you will be receiving a warning regarding going out of character and insulting other players which also includes harassment due to your actions in this situation by insulting the other player and informing him he'd be enjoying the ban. If you believe someone is breaking a rule, please /report in the future and do not target other players out of character. In extention to this you will also be getting a warning today for metagaming, as we've read your side of events with Ben_Wyse which do not match, it is clear per the server logs that Ben logged in during the moment the robbery was taking place and thereafter, drove instantly to your location without any form of messages from either of your characters in-game. After this when Ben was killed, without even knowing if he was killed or not, you acted and instantly knew where the body was and ran towards the bush and began looting. During the course your interactions at the tollbooth, we find it highly disturbing that Ben_Wyse whilst a scenario was active at the tollbooth, sole purpose upon login was to visit and interact with you without any contacts through In-Character means, henceforth allowing for Ben_Wyse to seek the other party without interaction or escalation leading up to it, if this was the case or cause of this scenario, we advice you to stop conducting such. We highly advice for you to sort out your gameplay capture to contain audio in the future. If you believe someone else broke server rules, you'll need to collect evidence and use the /report for an administrator to assist or to submit a player report on the Eclipse Roleplay forums.

ID 90 - Ben_Wyse

• OOC Behaviour - Insults to another player through Forum PMs.
• Metagaming (Warning) - Acting on a scenario and interaction proving to have been taken advantage of.
• Deathmatching - Attacking another player without a proper roleplay reason or interaction. (No demands).
• Non-Roleplay: Breach of New Life Rules - Returning to their scene of death, to retrieve their vehicle.

The following is being issued to you for the following reasons, you will be receiving an admin record for the OOC insults you have exchanged through Forum PMs, this is something we do not tolerate in ANY Eclipse Roleplay server platform and upon review of what was exchanged and mention, this is unacceptable behaviour. Please work on your attitudes especially when being part of a community in the future instead and advice you to take these feelings and control them in a safe manner instead of lashing out at others. In extention to this, a warning regarding metagaming will be issued on to your records, we have read your sides with Jorge_Ask and pieces of the scenario do not match. It is viewed and reviewed via logs that you logged in during the moment the robbery was taking place and drive instantly to the active crime location upon its dispersal without any form of messages from either of your character in-game. We reviewed your logout which was 12:58 and login at 2:58 just as the scenario has come to a close. Furthermore, upon review, you will also be receiving a record regarding deathmatching, as you have attacked this player without giving any particular demands and proceeded to blindly knife them inside the bush and as explained, because they did your friend wrong is not enough reason for an interaction to once again do your friend justice for having their pants taken, you then breach of NLR, due to you returning to the scene, taking a vehicle you owned and returning to where you previously died taking your motorcycle, failing to abide to New Life Rules, which states that "Upon a player's death all parties involved in the death should forget memory of all information and any negative interactions and events leading up to the death and that you cannot return to the scene until 30 Out of Character minutes has passed", providing this is no longer an active roleplay scenario. If you believe someone else broke server rules, you'll need to collect evidence and use the /report for an administrator to assist or to submit a player report on the Eclipse Roleplay forums.

ID 158 - Ken_Walker

• Non-Roleplay: Poor Roleplay / Unrealistic Roleplay - Player Theft (New Player/Robbing for a pair of pants) & Powergaming (Poor /mes and /frisk)

The following is being issed to you for the following reasons, you will be receiving an admin record
As good roleplay standards, you should be allowing the means for other players to respond from your actions. You immediately used the /frisk command, which is a forceful command where a /me should come first to initiate what is happening, regarding a search in trying to take their pants down. "Robbing" a player for their pants particularly in areas that are realistically populated due to in being a highway and traffic is poor roleplay value, and shouldn't be happening especially in regards to how the escalation of a scenario. You also shouldn't be relaying in OOC chat for other players to "hurry with rp" and as such, players should not instigate situations they do not have time to play through. As long as another player is perceived to not be stalling their roleplay, roleplay should be regarded as active until it is no longer the case. If you believe someone else broke server rules, you'll need to collect evidence and use the /report for an administrator to assist or to submit a player report on the Eclipse Roleplay forums.

____

• Please make sure you are conducting yourself in a manner of good roleplay attitudes and proving yourself to be a positive member of the community.
• We highly advice that you re-read the Eclipse Roleplay Server Rules, so that scenarios and incidents like these does not occur again in the future.

____

This decision is final unless instructed to, if you post another player report pertaining to this incident, you may be muted from posting on the forums for a temporary period. If you have received a punishment that you disagree with, feel free to file a punishment appeal following the punishment appeal guidelines and format. If the reporting party suffered a loss greater that $25,000 in value, feel free to file a refund request following the refund request guidelines and format.

Kind Regards,
Senior Moderator Angel and Senior Support @aleksey