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Email and Username not found when logging in or recovering

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Issue Being Reported:  I'm trying to login to the Eclipse RP. Every time I use my login I'm met with, "Account not found."

When I try to recover my login I get the same message,"Account not found."

I just had my ban lifted from 1 month today. Did my account get deleted? I've seen others that were banned for longer return on the same account.. I am just trying to log back into my account I have a lot of hours put onto there with things that I bought on there as well. Please help! 

Date and Time of Issue (provide timezone): 07-31-2020/4:09 EST

Your characters name: Rajj Kumar

Other player(s) involved: 

Evidence and/or notes worth mentioning: 

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