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Frequently Asked Questions (FAQ)

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Frequently Asked Questions

  • I have lost my login name and (or) password, how do I recover them?
    You can recover your in-game credentials, by entering our UCP (user control panel) http://panel.eclipse-rp.net/ and selecting reset password. Alternatively you may visit the password reset page directly https://panel.eclipse-rp.net/public/forgot/
     
  • I have donated, but have not received my credits, who should I contact?
    In regards to all credit related matters, please do not hesitate to contact the founders, Osvaldon#5009 or nobodyltu#2087, in our Discord server. If you are not yet part of it, join it here https://discord.gg/y2gxAjg
     
  • I cannot join the server and am stuck at "loading package list", how do I resolve it?
    If you are unfortunate enough to have this problem, a known solution is to delete your ECLIPSE client resources from RAGE\client_resources\ and replace them with the latest version of ECLIPSE client resources. Having the updated files will not try to load the package list.
     
  • I cannot customize or see my characters at the character selection screen, how do I resolve it?
    Try troubleshooting by launching the game from another computer, if that's unavailable, try connecting with a different Internet connection, for example, try switching to another WiFi or insert your Internet cable directly into your computer's socket. Another solution you may try is to connect through a VPN (a good choice is https://windscribe.com ).

Written by Osvaldon, it is the same post from Bug Reports; just pinned here for reference.

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